Refund policy

At Pink Beauty, we want you to receive your order in perfect condition. If there’s an issue with your order, please contact us so we can help resolve it.

Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Email us at info@pinkbeautystore.com or Whatsapp us on our official number with:

Your order number
A clear photo of the product and packaging
A brief description of the issue

Once we review the issue, we may arrange a replacement or refund, depending on the situation.

Opened or Used Products

Because skincare products are personal-care items, we follow strict hygiene standards.

Opened or used products are not eligible for return or exchange, unless the product is found to be faulty or defective.

We recommend checking your product carefully before opening it and performing a patch test before use.

Refunds

If your refund is approved, we will process it after the returned product has been received and inspected, where a return is required.

Prepaid orders: Refunds will be issued through the original payment method where applicable.
Cash on Delivery orders: Approved refunds will be processed via bank transfer.

Please allow a few working days for the refund to reach your account after it has been processed.

Return Shipping

If the return is required because we sent you a damaged, defective, or incorrect product, Pink Beauty will cover the applicable return shipping cost.

For returns requested for any other eligible reason, the return shipping cost may be the customer's responsibility.